Q3 Performance Highlights
Prevention
1.38
Time loss injuries per 100 covered workers
(all industries)
- 2024 TARGET -
1.37
Nationally, Nova Scotia is a leader in workplace injury prevention. This quarter, the injury rate is holding steady, despite an increase in the size of the covered workforce. And, in our largest sector, Health and Social Services, where there has been growth in payroll, there has also been a reduction in injury. It's critical we maintain safety as a top priority in workplaces across the province.
Lower is better.
Return to Work
267
Time loss days paid per 100
covered workers
- 2024 TARGET -
235
It is still taking too long for workers in Nova Scotia to return to work after injury, meaning our target goals will not be met. We are working hard to make improvements. In Q3, we retrained our case workers and reached out to service providers to align on diagnosis and treatment guidelines. Those are now consistent with other WCBs and private insurance best practices across Canada.
Lower is better.
Exceptional Service
74%
Message response in
2 days
- 2024 TARGET -
76%
Our exceptional service metrics continue to trend upward, reflecting our dedication to providing exceptional service to workers and employers. There are measurable improvements across all key service performance targets, including first contact within 2 days, entitlement decisions in 7 days and first payment within 15 days.
Higher is better.
16 Workplace fatalities
Tragically, in the first three quarters of 2024, 16 Nova Scotians died at work, or because of their work.
