Our People and Their Service

OUR PROGRESS

• We engaged with workers and employers to hear their issues and concerns, to inform the WCB’s new Strategic Plan for 2024–2030, to ensure our goals address their service needs and expectations.

• We participated in the government review of the workers’ compensation system, to hear all perspectives, and validate our strategic plan.

• We began preparations for gradual onset psychological injury compensability, opening consultation on a new psychological injury policy and commencing recruitment of our dedicated gradual onset psychological injury team.

• We enhanced the psychological safety of our WCB workplace, making the LifeSpeak platform of online tools and resources, and ComPsych Guidance Resources accessible for WCB employees.

• We adopted the Make Your Move At Work Program, promoting the benefits of movement throughout the day to employee health and wellness.

• We improved our cyber-security approaches to protect our people, and the private information of the people we serve.

OUR PLANS

• We will commit to, and keep, clear service level agreements to both workers and employers.

• Under a new executive structure, we will provide service customized to employers, based upon their size and their needs.

• We will improve the way we serve workers who are receiving long-term benefits and hearing loss benefits, building a better service experience.

• We will develop and track new service quality measures to enhance transparency and accountability for the service we provide.

• We will improve our data and our processes to support better measurement of our own performance, and to track and share progress on our strategic plan goals and key performance indicators.

• We will work closely with our vendor partners to ensure the services they deliver for those we serve are meeting their needs and aligned with WCB’s goals.

• We will always listen to the people we serve, and take action to address their issues and concerns.

• We will continue to invest in and partner with the organizations and associations that support workplace safety in Nova Scotia.

• We will develop a diversity and inclusion roadmap to help guide the WCB as an organization that values and welcomes diverse people and perspectives.